nICHOLAS
j. cOLLIER
FLAT 5,
TEL: 0208 332 0945
(HOME) 07533 275 899 (MOBILE)
EMAIL: nick@POLAR-IT.CO.UK
Website: http://WWW.POLAR-IT.CO.UK
To download in MS Word 2003 format: cv1.doc
For CV updates: http://www.nick-cv.com
PERSONAL
DETAILS
Date of Birth: 15th July
1974
Nationality: British / United
States
Marital Status: Single
QUALIFICATIONS
/ CERTIFICATIONS
ITIL Managers Service Support Exam
(ITIL Managers Service Delivery, course
attended only, exam to be completed)
ITIL Foundation
Certificate in IT Service Management
Microsoft
Certified Systems Engineer, Windows 2000
Microsoft
Certified Systems Engineer, Windows NT4
Cisco Certified
Network Associate
CompTIA A+ Certification
‘A’-Levels
(Bloxham School, Banbury, 1990-1992)
Economics, Mathematics,
Physics, General Studies
INFORMATION
TECHNOLOGY SKILLS
|
Desktop
hardware |
HP
/ Compaq, Dell, IBM desktops and laptops |
|
Server Hardware |
HP/Compaq
Proliant server, HP Blade (basic level), Dell Server, SGI web server, IBM
e-server, Colalt Raq, Sun servers |
|
RAID /
Storage |
HP
SmartArray, Mylex RAID controllers, IBM ServeRAID, AMI Megaraid, EMC Storage
Area Network (basic level), Microsoft RAID, HP Autoloader tape libraries |
|
Other
hardware |
Alteon Ace
Director 3 web load balancing (basic level) |
|
Operating
Systems |
DOS, Windows
3.1/95/98/ME/XP/NT4 workstation & server/2000 Professional & Server/2003
Server, Unix (basic level), Linux (basic level), VMWare ESX Server |
|
Microsoft
Desktop Products |
MS Office 95/
97/ 2000/ 2003/ 2007, MS Visio, MS Project |
|
Microsoft
Server Products |
Exchange
Server 5.5/ 2000/ 2003, Internet Information Server (IIS) 4/5/6, Proxy Server,
Microsoft Operations Manager 2000/ 2005, Windows Software Update Services,
Microsoft Virtual Server 2005, Sharepoint |
|
Active
Directory (Windows 2000/ 2003 server) |
Active
Directory Domain structure i.e. Forests, Trees, Parent/ Child domains, sites.
Integration of Microsoft Server Products with Active Directory e.g. Exchange
Server, SQL, MOM, DNS Server.
Migrating / upgrading NT4 networks to Windows 2000/ 2003 Active
Directory networks, Remote Installation Service (RIS), DHCP , WINS, RRAS,
Terminal Server, Microsoft Clustering. |
|
Databases |
SQL Server 7/
2000,/ 2005 Access 2000 with Visual Basic |
|
Programming |
HTML, ASP,
Visual basic, ODBC, Javascript (basic level), Visual Studio 6/.NET |
|
Scripting |
Windows
Scripting Host/ Vbscript, Batch files e.g. Frequently use scripting to
automate tasks e.g. application/ patch deployment, to survey a large
quantities of computers for
applications,Windows services, registry conditions etc. |
|
Networking/ Transport/
Application Protocols |
Internet
Protocol (IP), RIP, OSPF, IGRP, EIGRP, Ethernet, OSI , NetBEUI , TCP/IP: FTP,
SMTP, ICMP, ARP, SSL, SSH, SMTP |
|
Networking
products |
Wireless Lan
( |
|
Security |
Microsoft
domain security, IP packet filtering, Firewalls, DMZ, VPN |
|
Web software |
Webtrends,
Authentix |
|
LAN admin
software |
Update Expert
(patching), WhatsUp Gold (monitoring) |
|
Backup
software |
Veritas
Backup Exec, Veritas NetBackup, Brightstore Arcserve |
|
Anti Virus/
Anti Spyware software |
McAfee Antivirus,
McAfee E-Policy Orchestrator (EPO), Norton Antivirus, Trend Antivirus,
Microsoft Anti Spyware, Adware |
|
Graphics |
Paintshop Pro
(basic level), Photoshop (basic level), Adobe Acrobat Writer |
|
Accounting/
Software |
Balance
sheets, purchase/ sales ledger, End of year accounts etc. Sage, Sun Accounts,
Pegasus |
|
Investment
Banking |
Reuters,
Bloomberg, Securities trading, settlements, stock portfolio management/
valuation, price feeds, reconciliations. Understanding of FX, equities,
bonds, futures, options markets. |
|
Telephony |
Voice Over
Internet Protocol VOIP (Basic Level), SIP, Asterisk Server, Avaya phone
switches |
|
Other |
IT Service
Management, ITIL, documentation, technical architect |
EMPLOYMENT
HISTORY
Credit Suisse November 2008 – Present
Global Web Services/ Integration
Technologies
· The department manages web based applications e.g. live data applications for the banks dealing rooms, SharePoint systems for department information bases. The department is based in 3 geographical regions and uses a global support structure largely based in Singapore.
· Management a 3rd line support and application integration team
· To optimise and improve the Windows/ IIS web infrastructure
· To supervise changes to applications and the infrastructure
· To manage migrations of applications and infrastructure
· To act as the final point of escalation for incidents and to coordinate incident management between various teams and regions
· To own major incidents and problems
· Technical reporting
· To work with the various businesses e.g. fixed income, equities and derivatives to establish their application platform requirements and progress application deployments.
· To ensure availability and reliability of systems e.g. using fault tolerant, resilient systems
· Maintain the inventory for the Windows web application portfolio
· Writing custom code e.g. for reporting tasks, task automation and status notification.
IMG Media January 2007 – October 2008
Digital
Media Division
· Management of the infrastructure (Microsoft, Cisco and Sun based), high availability live web hosting environment, the software development environment, architecture of solutions and IT service management. This role was for the digital media section of IMG and encompasses aspects that would often be split into various roles.
· To manage a team of network/ server engineers that were provided by an outsource company.
· To manage procurement of infrastructure requirements.
· To develop, optimise and maintain service management processes e.g. Incident management, problem management, change management, release management and capacity management.
· To maintain a stable and highly available environment and to ensure continuity of business by ensuring best practises.
·
To manage the relationships with outsource
partners and to monitor quality of service,
· Investigation of infrastructure cost reduction exercises and to increase value in the infrastructure.
· To produce technical reports and to provide business process documentation with regards to infrastructure matters.
· Escalation management and to act as the final point of escalation for issues which cannot be resolved by support personnel, developers, project managers or outsource partners.
· To architect solutions for the development, live infrastructure and customer projects i.e. Networks, subnets, security, server types, load balancing, routing etc. Project management of or to provide oversight on infrastructure change projects and customer projects. To liaise with project managers to facilitate in house and customer projects i.e. the development process, testing, go live, hosting. Providing coordinating/ providing input on the various actions required to go live e.g. Choice of hardware platform, software platform, .NET environment, IP routing/ switching, DNS entries, redirection, host headers, monitoring, backups, web caching, load balancing, security etc.
· To manage the development environment i.e. Development, test, staging and live. Architected & managed a project to migrated developers from Visual Source Safe to Team Foundation Suite.
· Architected and managed a project to virtualise the test and staging environments using HP Blade servers.
· To provide support to developers, webmasters and project managers for technical issues (when an alternate resource is not available).
Microsoft Server Team
· The team supported the Windows servers for SSE . The company has a Windows 2003 Active Directory domain (Exchange 2003 Mail servers/ Microsoft Operations Manager 2005/ SQL 2000 Database servers/ Application servers/ File and print servers etc.)
· Performed general maintenance tasks e.g. break fixes, patching, upgrades, monitoring etc.
· Wrote/ modified Vbscripts to automate various tasks eg. To read data from an Excel spreadsheet for AD user account creation, to move data via. FTP.
·
Rolled out 4 E-commerce websites eg. http://www.thesouthernshop.co.uk
into test and live environments. The websites use an IIS6/ SQL 2000/ MS
Commerce Server 2005 infrastructure. The ASP .NET code development was
outsourced to a company in
· Implemented a monthly reboot script on all Windows servers subject to approval by the application contacts/ teams.
Network Operations Centre
· The team supported the Window server and network infrastructure for Rolls Royce Aircraft Monitoring division . The company has a Windows 2003 Active Directory domain (Exchange 2003 Mail servers/ Microsoft Operations Manager 2005/ SQL 2000 Database servers/ Application servers/ File and print servers etc.) and Cisco routers and switches.
· Performed general maintenance tasks e.g. break fixes, patching, upgrades, monitoring etc. Troubleshooted problems with the Microsoft Operations Manager (MOM) 2005 infrastructure.
· Built servers which were handed over to application teams
· Tested various domain Anti-virus products in order to assist decision making.
· Installed Microsoft Live Communications Server (LCS) 2005.
· Assisted in building an HP Blade enclose and blade servers
· I performed this role as a contractor while the company was in the process of recruiting a permanent Infrastructure Manager.
· The position involved managing the Infrastructure for Silverscreen. The company has a head office with around 60 staff and around 70 stores.
· The computer infrastructure included a Windows 2000 Active Directory domain, Windows XP workstations, non domain computers & network tills in stores
· The head office network was a 10/100/1Gb switched network with a Cisco 2600 series router connected to a 2Mb serial line. ADSL links with VPN tunnels were used to connect stores to head office by means of VPN tunnels. Troubleshooted layer 2 or 3 networking problems and set up routers for new stores. Created a Layer 2 access list in head office on the main switch.
· Administered McAfee E-Policy Orchestrate (EPO) 3.6 and Wsus.
· Implemented a tape backup system using an HP Surestore Ultrium3 tape autoloader and Arcserve.
· Wrote Vbscripts to perform maintenance and monitoring tasks e.g. Checking disk space, copying databases, checking database copy, bulk copying files to stores, ping testing, checking pst file sizes etc.
· Server room reorganisation; migrated fileserver, EPO server, Wsus server and Backup server from a domain controller which was performing all of these roles to separate servers.
· Produced documentation on most aspects of the infrastructure
· Assisted with processing data in Excel spreadsheets, importing and exporting through CSV files, writing Excel macros.
· The team supported the SAIC Europe Windows 2003 Active Directory domain (Domain Controllers/ Mail servers/ Database servers/ Application servers/ File and print servers etc.)
· The main focus of my role was to architect and project manage the implementation of a server monitoring system using Microsoft Operations Manager 2005. This included the full life cycle of the project from planning, design, implementation to customising the monitoring requirements eg. alert filtering. The monitoring system Microsoft Operations Manager (MOM) 2005 used multiple MOM servers across multiple sites.
· Designed and implemented an automated desktop patching system using Windows Software Update Services (Wsus) with multiple Wsus servers across multiple sites. Policies were controlled by means of Active Directory GPO’s. Worked with the client to establish their desktop patching needs/ desired policies and configured Wsus accordingly.
· Implemented NTP Quota & File Sentinel software to control the use of fileserver disk space/ permissible file types of desktop users.
· Produced documentation of Infrastructure servers on Physical, Network, Application layers as well as Support and Backup information.
Employment prior to May 2005
In 1992 I
started working as a purchase ledger clerk in accounts departments as a
contractor. I then moved to the banking sector where I performed purchase
ledger, share issue and trade reconciliation work. By 1996, this led to
contracts in trade settlements departments with Deutsche Bank, Barings Bank,
Lombard Odier, Dresdner Kleinwort Benson
and Tokyo Mitsubishi. The work included:
· Maintaining client portfolios which
composed of equities, bonds and cash & correcting problems
· Maintaining in house databases with
securities and trade data, maintaining price data feeds. Liaison with other
institutions which hold securities data e.g. Crest, London Stock Exchange in
order to resolve conflicting information
· Resolving ‘failed trades’ through an
understanding of the front office/ back office trade life cycle
· Used systems such as Reuters, Bloomberg,
Crest, Euroclear, Swift, London Stock Exchange daily updates
· Using Excel to
macro level to manage and process trade data, convert to other formats or for
reporting
· An understanding
of the instruments traded e.g. equities, bonds, options, swaps, futures.
In 1999 I
decided to move into information technology and I acquired the Microsoft
Certified Systems Engineer qualification. To get experience I worked for 18
months as a systems administrator for a small internet company in